Effective Date: April 6, 2025
Business Name: ZenChakraRollerz
Website: www.ZenChakraRollerz.com
Contact Email: [email protected]
Business Address: Col San Benito Cl La Reforma No 168, San Salvador, El Salvador
🛍️ We Want You to Love What You Buy
At ZenChakraRollerz, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help! This policy outlines the steps, conditions, and timelines for returns and refunds.
🔁 Return Eligibility
You may return products if they meet all of the following conditions:
- Return is initiated within 14 calendar days of receiving your order.
- Product is unused, unopened, and in its original packaging.
- Product is in resellable condition (no damage, leakage, or tampering).
- A valid proof of purchase (order number or receipt) is provided.
🚫 Non-Returnable Items
We cannot accept returns for:
- Used or opened rollerball oils.
- Custom orders, limited-edition items, or gift cards.
- Items marked “Final Sale” or “Non-Returnable” on the product page.
- Products damaged due to misuse or negligence after delivery.
💸 Refunds & Process
Step-by-Step Return Process:
- Contact Us
Email [email protected] with your:- Full name
- Order number
- Reason for return
- (Optional) Photo of the item, if damaged
- Approval & Instructions
If eligible, we’ll send return instructions including the return address. - Ship It Back
You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item). - Refund Processing
- Once we receive and inspect your return, we’ll notify you by email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Refunds may take additional time to appear depending on your bank or credit card issuer.
⚠️ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 72 hours of delivery by emailing [email protected] with:
- A clear photo of the item
- A description of the issue
- Your order number
We’ll arrange for a replacement or refund at no extra cost to you.
🚚 Return Shipping Costs
- Customer-Initiated Returns: You are responsible for return shipping.
- ZenChakraRollerz Error (e.g., incorrect or damaged items): We cover return shipping and offer a free replacement or full refund.
📦 Packaging Tips for Returns
Please ensure returned items are securely packaged to prevent damage during transit. Products received in damaged or used condition may not be eligible for refund.
❓ Need Help?
If you have any questions about our return policy or need assistance with your order, feel free to contact our support team:
📧 Email: [email protected]
📍 Mailing Address: Col San Benito Cl La Reforma No 168, San Salvador, El Salvador
💬 Final Notes
ZenChakraRollerz reserves the right to deny a return or refund if the product does not meet the above return criteria. We appreciate your understanding as we strive to offer a fair and transparent return process for all our customers.
Thank you for supporting mindful self-care with ZenChakraRollerz 💜