Privacy Policy

Effective Date: April 6, 2025

ZenChakraRollerz (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from https://www.zenchakrarollerz.com (the “Website”).

By using our Website, you consent to the practices described in this Privacy Policy. This policy complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable local laws.

1. Data We Collect

We collect the following types of personal data from you:

a. Information You Provide Directly

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Any information you submit via forms (e.g., contact, newsletter signup)

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Website
  • Referring website addresses

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contractual Necessity – To fulfill orders and provide customer support.
  • Legitimate Interests – To improve user experience and prevent fraud.
  • Consent – For email marketing and use of non-essential cookies.
  • Legal Obligation – Where required by law, such as for tax compliance.

3. How We Use Your Information

We may use your data to:

  • Process orders and payments
  • Deliver your products
  • Communicate with you about your order or inquiries
  • Send marketing communications (with your consent)
  • Personalize your shopping experience
  • Improve the Website’s functionality and security
  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers (e.g., DHL, UPS)
  • Email service providers (e.g., Mailchimp, Klaviyo)
  • Website analytics providers (e.g., Google Analytics)
  • Legal or regulatory authorities if required by law

All third-party service providers are bound by strict data protection obligations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for:

  • Legal and tax purposes (e.g., 7 years for accounting records)
  • Customer service and support
  • Marketing preferences (until you withdraw consent)

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption on our Website
  • Secure payment gateways
  • Restricted access to personal data
  • Regular security updates and audits

7. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right to Access – Obtain a copy of your personal data.
  • Right to Rectification – Request correction of inaccurate data.
  • Right to Erasure – Request deletion of your data under certain circumstances.
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object to Processing
  • Right to Withdraw Consent – At any time, for data processed based on consent.
  • Right to Lodge a Complaint – With your local Data Protection Authority.

To exercise any of these rights, contact us at:
📧 [email protected]

8. International Data Transfers

As we are based in El Salvador, and some of our third-party providers operate internationally, your data may be transferred outside the European Economic Area (EEA). We ensure that such transfers are protected through:

  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (where applicable)

9. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect data from children without verified parental consent.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our Website with the revised effective date.

11. Contact Us

If you have any questions or concerns regarding this policy or our data practices, please contact us:

ZenChakraRollerz
📧 Email: [email protected]
🏠 Address: Col San Benito Cl La Reforma No 168, San Salvador, El Salvador